Coronavirus - COVID 19


Please click on the below link which details how you can view your COVID vaccination status;

You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. We recommend that you register with the app before booking international travel.

If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. We expect the letter to take up to 5 days to reach you.

Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.

Covid-19 vaccine

Over 50 and not vaccinated?

We have invited all our patients who are over 50 or Clinically Extremely Vulnerable (CEV) for the first COVID-19 vaccination. If you are over 50 or in the CEV group and have not heard from us you can now book your vaccination in two ways.

Please either contact us and let us have your up to date contact details so that we can arrange an appointment for your vaccination, or alternatively to book your vaccination at another location you can now book by visiting or ringing 119 free. Although you do need a letter to book this.

Covid-19 vaccinations will be provided through a range of local NHS services. The vaccines will be available to everyone over 18 years old. People will be invited for vaccination based on a nationally set priority list. The elderly and most at risk from Covid-19 will be vaccinated first

You do not need to contact the surgery until you receive a letter, text or phone call about getting the Covid-19 vaccines. Our phone lines are very busy and we would appreciate your support to keep phone lines open for people needing to make appointments for other health matters.

The vaccination programme will take several months to work through everyone, so it could be some time before you are contacted.

Please help protect yourself, friends and loved ones by getting vaccinated when you are invited.

For national information about the vaccine visit

Coronavirus (covid-19)

Important notice regarding changes 

Due to the ongoing situation with Coronavirus, we are taking measures in line with the guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.

In order to protect our patients and staff we are asking our patients to support us with this.

What does this mean for you?


We want to minimise the number of patients attending the Practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. A member of the clinical team will then phone you back and wherever possible try to deal with your problem over the telephone or via video link. If you have symptoms consistent with COVID-19 you will be asked to self-isolate for 14 days. If there is no risk you will be offered a face to face appointment if appropriate.

Existing Appointments:

All pre-existing appointments wherever possible will take place over the telephone. If the appointment needs to be face to face you will be contacted prior to the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.

Access to the Practice:

Access to the building will be restricted to the patients who have been invited for an appointment by a clinician. Only the patient with the appointment should attend the Practice. For children, only one parent/guardian should accompany the child.

We will also be operating the main entrance via intercom.


We would like to avoid the need for Paper Requests so we would ask that you request your prescription online and/or via your nominated pharmacy. Again, to avoid the spread of the virus the preferred option will be that you collect your prescription from your nominated pharmacy.

The Practice has seen an increase in requests for repeat medications which as a practice we are actively discouraging. Your GP will not issue supplies beyond your normal requirements. If widespread ‘stocking up’ of medications occur, the supply chain will not cope and we could find ourselves in a situation like we are experiencing in supermarkets where we are having serious stock shortage issues.

Please note:

  • Do not come to the GP practice reception to request your prescription.
  • Do sign up to the NHS App to request your medication online. For this you need your own email and mobile number.
  • Do sign up for the Electronic Prescription Service with a pharmacy 
  • Do drop off your prescription requests through the letter box in the porch area and please enclose a SAE

Sick Notes/Isolation Notes for COVID-19:

Please note that GP practices will not be providing sick notes for self-isolation due to Coronavirus.

You can now also visit to get an isolation note for your employer. 


Remember to use hand sanitiser when entering the building or wash your hands thoroughly in the patient toilets.

Please remain courteous to our staff at all times; any incidents of verbal or physical abuse will result in the removal from the practice list.

This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.

Our priority is the health and safety of all our patients and staff.

Thank you.


The symptoms of coronavirus are:

  • a cough
  • a high temperature
  • shortness of breath

The symptoms are similar to other illnesses that are much more common, such as cold and flu and it does not necessarily mean you have the illness.

Do not go to a GP surgery, pharmacy or hospital.

NHS 111 has an online coronavirus service that can be accessed at: 

Use this service if:

  • you think you might have coronavirus
  • you've recently been to a country or area with a high risk of coronavirus – For the list of countries please click here
  • you've been in close contact with someone with coronavirus

Information for the public is available at and

Updated: 04.03.2020


Please click here for further guidance on Coronavirus: What you need to do

Please click here for further guidance for schools, colleges and local authorities on maintaining educational provision.

Please click here for information on who's at higher risk from coronavirus.

Get Coronavirus support as an extremely vulnerable person - click here.

Simply Connect Croydon provides current and full information on Croydon's community support including food banks and community kitchens.

Coronavirus FAQ

We are sorry but we have been inundated with many similar requests. Due to the current extreme pressure the NHS is under we will not be able to provide such letters.

If I need to self-isolate for more than 7 days, will my GP do a follow on sick note after my self-certification?

Please refer to the government COVID19 website that will provide guidance for employers:

Should I be working from home as I have pre-existing conditions?

Please refer to the government COVID19 website which will provide guidance for employers:

Can I still take ibuprofen?

There has been concern about the use of NSAIDs (namely Ibuprofen, Voltarol, Naproxen etc.) in relation to Covid-19. Little information is available at present but there may be some increased risk of complications. The suggestion from the NHS Medical Director is that in view of lack of clarity patients who have confirmed of suspected Covid 19 infections use paracetamol in preference to NSAIDs. This is not to say those on NSAIDs for other reasons should stop e.g. if you are taking these for arthritis etc. you should not stop.

Please can I order an inhaler just in case?

Due to overwhelming demand we will be issuing one inhaler only to those with a relevant diagnosis- Please do not stockpile. 

Please can I have a letter for my employer to confirm I am self-isolating?

We are sorry but we have been inundated with many the similar requests. Due to the current extreme pressure the NHS is under we will not be able to provide such letters.

Can I get a rescue pack?

We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).

Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to or website.

Am I in a high risk group? / Will I get a letter / text?

If you think you are in a high risk group and are awaiting a letter, or you have received a text message, please refer to:

For Parents/Carers:

If your child is unwell and you need advice from the practice then please contact us as you usually would.  Please do not delay contacting your practice and seeking advice if you and your child need it. During the COVID19 pandemic, don’t come to the practice – contact us first.