Important notice regarding changes
Due to the ongoing situation with Coronavirus, we are taking measures in line with the guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.
In order to protect our patients and staff we are asking our patients to support us with this.
What does this mean for you?
We want to minimise the number of patients attending the Practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. A member of the clinical team will then phone you back and wherever possible try to deal with your problem over the telephone or via video link. If you have symptoms consistent with COVID-19 you will be asked to self-isolate for 14 days. If there is no risk you will be offered a face to face appointment if appropriate.
All pre-existing appointments wherever possible will take place over the telephone. If the appointment needs to be face to face you will be contacted prior to the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.
Access to the Practice:
Access to the building will be restricted to the patients who have been invited for an appointment by a clinician. Only the patient with the appointment should attend the Practice. For children, only one parent/guardian should accompany the child.
We will also be operating the main entrance via intercom.
We would like to avoid the need for Paper Requests so we would ask that you request your prescription online and/or via your nominated pharmacy. Again, to avoid the spread of the virus the preferred option will be that you collect your prescription from your nominated pharmacy.
- Do not come to the GP practice reception to request your prescription.
- Do sign up to the NHS App to request your medication online. For this you need your own email and mobile number.
- Do sign up for the Electronic Prescription Service with a pharmacy
- Do drop off your prescription requests through the letter box in the porch area and please enclose a SAE
Sick Notes/Isolation Notes for COVID-19:
Please note that GP practices will not be providing sick notes for self-isolation due to Coronavirus.
You can now also visit www.111.nhs.uk/isolation-note to get an isolation note for your employer.
Remember to use hand sanitiser when entering the building or wash your hands thoroughly in the patient toilets.
Please remain courteous to our staff at all times; any incidents of verbal or physical abuse will result in the removal from the practice list.
This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.
Our priority is the health and safety of all our patients and staff.
The symptoms of coronavirus are:
- a cough
- a high temperature
- shortness of breath
The symptoms are similar to other illnesses that are much more common, such as cold and flu and it does not necessarily mean you have the illness.
Do not go to a GP surgery, pharmacy or hospital.
NHS 111 has an online coronavirus service that can be accessed at: https://111.nhs.uk/service/covid-19
Use this service if:
- you think you might have coronavirus
- you've recently been to a country or area with a high risk of coronavirus – For the list of countries please click here
- you've been in close contact with someone with coronavirus
Information for the public is available at gov.uk/coronavirus and https://www.nhs.uk/conditions/coronavirus-covid-19
Please click here for further guidance on Coronavirus: What you need to do
Please click here for further guidance for schools, colleges and local authorities on maintaining educational provision.
Please click here for information on who's at higher risk from coronavirus.
Get Coronavirus support as an extremely vulnerable person - click here.
Simply Connect Croydon provides current and full information on Croydon's community support including food banks and community kitchens.
Can GPs do letters for patients that have had to cancel holidays, tickets etc. in view of their underlying health conditions?
We are sorry but we have been inundated with many similar requests. Due to the current extreme pressure the NHS is under we will not be able to provide such letters.
If I need to self-isolate for more than 7 days, will my GP do a follow on sick note after my self-certification?
Please refer to the government COVID19 website that will provide guidance for employers: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
Should I be working from home as I have pre-existing conditions?
Please refer to the government COVID19 website which will provide guidance for employers: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
Can I still take ibuprofen?
There has been concern about the use of NSAIDs (namely Ibuprofen, Voltarol, Naproxen etc.) in relation to Covid-19. Little information is available at present but there may be some increased risk of complications. The suggestion from the NHS Medical Director is that in view of lack of clarity patients who have confirmed of suspected Covid 19 infections use paracetamol in preference to NSAIDs. This is not to say those on NSAIDs for other reasons should stop e.g. if you are taking these for arthritis etc. you should not stop.
Please can I order an inhaler just in case?
Due to overwhelming demand we will be issuing one inhaler only to those with a relevant diagnosis- Please do not stockpile.
Please can I have a letter for my employer to confirm I am self-isolating?
We are sorry but we have been inundated with many the similar requests. Due to the current extreme pressure the NHS is under we will not be able to provide such letters.
Can I get a rescue pack?
We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).
Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to www.111.nhs.uk/covid-19 or www.gov.uk/coronavirus website.
Am I in a high risk group? / Will I get a letter / text?
If you think you are in a high risk group and are awaiting a letter, or you have received a text message, please refer to:
If your child is unwell and you need advice from the practice then please contact us as you usually would. Please do not delay contacting your practice and seeking advice if you and your child need it. During the COVID19 pandemic, don’t come to the practice – contact us first.