Welcome to Queenhill Medical Practice

Coronavirus – staying Safe in Surgery

While we appreciate that restrictions to protect against Coronavirus are now being removed, we have vulnerable patients in surgery and we would like to continue protecting them as we have done since the start of the pandemic. Therefore, please:

Continue to wear a face mask while in the surgery

Don’t attend the surgery with Coronavirus symptoms unless you have discussed this with a clinician.

If you have tested positive for Covid, please do not attend the surgery unless asked to by a clinician.

Please note due to the current situation in relation to the Coronavirus you will be offered the choice for your routine appointments, we are offering face to face appointments and telephone consultations, if you are attending the surgery please note you will be required to wear a face mask or shield unless you are exempt.

COVID Vaccination Status

Please click on the below link which details how you can view your COVID vaccination status;

You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App.

Missing or incorrect Covid-19 vaccination records

Vaccine Data Resolution Service (VDRS)

The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England or abroad, who have a current NHS number and are registered with a GP practice in England.

If a patient believes they have missing or incorrect COVID-19 vaccination data, please ring 119 (option 1 then option 4) and ask the call agent to make a referral to the VDRS team. They will respond within five working days.

Please note: 119 and VDRS call agents will not provide clinical advice.

For those who have been vaccinated abroad and are experiencing issues concerning their Covid-19 vaccination records, an international service will be launching soon. Information is available via the below webpage:

Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.


Covid-19 vaccine

Covid-19 vaccinations will be provided through a range of local NHS services. The vaccines will be available to everyone over 18 years old. People will be invited for vaccination based on a nationally set priority list. The elderly and most at risk from Covid-19 will be vaccinated first

You do not need to contact the surgery until you receive a letter, text or phone call about getting the Covid-19 vaccines. Our phone lines are very busy and we would appreciate your support to keep phone lines open for people needing to make appointments for other health matters.

The vaccination programme will take several months to work through everyone, so it could be some time before you are contacted.

Please help protect yourself, friends and loved ones by getting vaccinated when you are invited.

For national information about the vaccine visit

Coronavirus (covid-19)

Important notice regarding changes 

Due to the ongoing situation with Coronavirus, we are taking measures in line with the guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.

In order to protect our patients and staff we are asking our patients to support us with this.

What does this mean for you?


We want to minimise the number of patients attending the Practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. A member of the clinical team will then phone you back and wherever possible try to deal with your problem over the telephone or via video link. If you have symptoms consistent with COVID-19 you will be asked to self-isolate for 14 days. If there is no risk you will be offered a face to face appointment if appropriate.

Existing Appointments:

All pre-existing appointments wherever possible will take place over the telephone. If the appointment needs to be face to face you will be contacted prior to the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.

Access to the Practice:

Access to the building will be restricted to the patients who have been invited for an appointment by a clinician. Only the patient with the appointment should attend the Practice. For children, only one parent/guardian should accompany the child.

We will also be operating the main entrance via intercom.


We would like to avoid the need for Paper Requests so we would ask that you request your prescription online and/or via your nominated pharmacy. Again, to avoid the spread of the virus the preferred option will be that you collect your prescription from your nominated pharmacy.

The Practice has seen an increase in requests for repeat medications which as a practice we are actively discouraging. Your GP will not issue supplies beyond your normal requirements. If widespread ‘stocking up’ of medications occur, the supply chain will not cope and we could find ourselves in a situation like we are experiencing in supermarkets where we are having serious stock shortage issues.

Please note:

  • Do not come to the GP practice reception to request your prescription.
  • Do sign up to the NHS App to request your medication online. For this you need your own email and mobile number.
  • Do sign up for the Electronic Prescription Service with a pharmacy 
  • Do drop off your prescription requests through the letter box in the porch area and please enclose a SAE

Sick Notes/Isolation Notes for COVID-19:

Please note that GP practices will not be providing sick notes for self-isolation due to Coronavirus.

You can now also visit to get an isolation note for your employer. 


Remember to use hand sanitiser when entering the building or wash your hands thoroughly in the patient toilets.

Please remain courteous to our staff at all times; any incidents of verbal or physical abuse will result in the removal from the practice list.

This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.

Our priority is the health and safety of all our patients and staff.

Thank you.


The symptoms of coronavirus are:

  • a cough
  • a high temperature
  • shortness of breath

The symptoms are similar to other illnesses that are much more common, such as cold and flu and it does not necessarily mean you have the illness.

Do not go to a GP surgery, pharmacy or hospital.

NHS 111 has an online coronavirus service that can be accessed at: 

Use this service if:

  • you think you might have coronavirus
  • you've recently been to a country or area with a high risk of coronavirus – For the list of countries please click here
  • you've been in close contact with someone with coronavirus

Information for the public is available at and

Updated: 04.03.2020


Please click here for further guidance on Coronavirus: What you need to do

Please click here for further guidance for schools, colleges and local authorities on maintaining educational provision.

Please click here for information on who's at higher risk from coronavirus.

Get Coronavirus support as an extremely vulnerable person - click here.

Simply Connect Croydon provides current and full information on Croydon's community support including food banks and community kitchens.

Coronavirus FAQ

We are sorry but we have been inundated with many similar requests. Due to the current extreme pressure the NHS is under we will not be able to provide such letters.

If I need to self-isolate for more than 7 days, will my GP do a follow on sick note after my self-certification?

Please refer to the government COVID19 website that will provide guidance for employers:

Should I be working from home as I have pre-existing conditions?

Please refer to the government COVID19 website which will provide guidance for employers:

Can I still take ibuprofen?

There has been concern about the use of NSAIDs (namely Ibuprofen, Voltarol, Naproxen etc.) in relation to Covid-19. Little information is available at present but there may be some increased risk of complications. The suggestion from the NHS Medical Director is that in view of lack of clarity patients who have confirmed of suspected Covid 19 infections use paracetamol in preference to NSAIDs. This is not to say those on NSAIDs for other reasons should stop e.g. if you are taking these for arthritis etc. you should not stop.

Please can I order an inhaler just in case?

Due to overwhelming demand we will be issuing one inhaler only to those with a relevant diagnosis- Please do not stockpile. 

Please can I have a letter for my employer to confirm I am self-isolating?

We are sorry but we have been inundated with many the similar requests. Due to the current extreme pressure the NHS is under we will not be able to provide such letters.

Can I get a rescue pack?

We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).

Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to or website.

Am I in a high risk group? / Will I get a letter / text?

If you think you are in a high risk group and are awaiting a letter, or you have received a text message, please refer to:

For Parents/Carers:

If your child is unwell and you need advice from the practice then please contact us as you usually would.  Please do not delay contacting your practice and seeking advice if you and your child need it. During the COVID19 pandemic, don’t come to the practice – contact us first.

The doctors and staff at Queenhill Medical practice in Croydon are proud to offer the highest standard of patient-centred healthcare.  We run many clinics for the management of chronic diseases such as Asthma and Diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

As well as providing general practice services for the local population, we have also been a training practice for many years, supporting the professional development of generations of future GPs. Our GP registrars are fully qualified doctors and have a great deal of hospital experience. Their training in the practice generally lasts between 6 – 12 months and is centered on the role of the General Practitioner. They are available for consultations in exactly the same way as the other doctors in the practice and are supported by the practice partners.

In addition to everything you need to know about the practice, you will also find a wealth of health-related information in the menu above. Please have a look around and do send us some feedback if you like.

Bank Holiday Closures


These are the bank holiday dates for 2021

If you need to see a Doctor outside of our normal practice hours


People who live or work in Croydon have access to a wide range of urgent care services including booked appointments within three GP Hubs from 8am to 8pm, seven days a week, 365 days a year if you require medical assistance that cannot wait for you to see your own GP.

To access a Croydon GP Hub, call 111, or visit their website on

Locations of Croydon Hubs and travel information is listed below:
GP HUB CENTRAL CROYDON -  East Croydon Medical Centre, 59 Addiscombe Road, Croydon, Surrey, CR0 6SD

  • 10 minutes drive from nearest A&E department (Croydon University Hospital).
  • Car: Free & Paid Parking Available within 2 minutes walk
  • Tram: 3-minute walk from Lebanon Road Tram Stop
  • Train: 5-minute walk from East Croydon Train Station
  • Bus: Routes 64, 119, 194, 198, 433, 466

GP HUB PURLEY - Purley War Memorial Hospital, 856 Brighton Road,  Purley, Surrey, CR8 2YL

  • 12 minutes drive from nearest A&E department (Croydon University Hospital).
  • Car: Free & Paid Parking Available within 2 minutes walk
  • Train: 6 minutes walk from Purley Train Station
  • Bus: Routes 60, 166, 289, 405, 407, 412, 455 & 466

GP HUB PARKWAY - Parkway Health Centre, Parkway, New Addington,, Croydon, Surrey, CR0 0JA

  • 16 minutes drive from nearest A&E department (Princess Royal University Hospital)
  • Car: Free Parking Available outside
  • Tram: 1-minute walk from New Addington Tramlink
  • Bus: Routes 64, 130, 314, 464, 664



What is the Patient Participation Group?

Why not join us....

The group consists of a number of members with a chair and a patient representative now appointed.

We meet regularly to decide ways of making a positive contribution to improving the services and facilities offered by our practice – to you the patient. If you have a little time to spare and are interested in joining our friendly and proactive group then please contact the Practice, further information and online sign up is available in the Patient Group section.

You will find the minutes from our previous meetings and other informative links in our Patient Group section

There is also a notice board in the waiting room where information is available. 

Any comments and suggestions can be sent via the Practice Manager, Mrs Lynne Poole in writing or via email to 

Please watch out for further notices.

In line with the new GDPR regulations the PPG require consent to use your contact details to send you information advising you of PPG meeting dates, talks of interest dates and the Practice or PPG Newsletters.  If you wish to receive information from the PPG please complete the consent form and email the PPG secretary.

Click here for the Patient Participation Group Sign Up form 2018



Click HERE for the latest NHS information on FLU, including self-help, if & when to see your GP and or contact Accident & Emergency 999


Have you added the new myGP app to your mobile phone yet?

myGP™ is the latest healthcare smart phone app for patients

Secure sign-up without visiting the surgery

Book appointments on your smartphone, 24/7

Register your children <12 and book for them too

Receive helpful in-app appointment reminders

Cancel unwanted appointments to free up slots

Please click here for more information

Patient Access

Welcome to online Patient Access

The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface. You can book appointments order repeat prescriptions and view your blood test results online. This service is most useful for PC or laptop users.

Please enquire about Patient Access on your next appointment visit or call us on 0208 651 1141 to request access. To use Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you. 

Already registered for Patient Access? Click here to log on


Appropriate use of Accident & Emergency departments

Please see the link below for detailed information.

Appropriate Use Of Accident & Emergency Guide

Queenhill Medical Practice Brochure

Please see the link below for the Practice Brochure giving detailed information on the surgery 

The Queenhill Medical Practice Brochure

Disabled Access

There is disabled access via the pathway and the front door. There is also a fully equipped toilet with wheelchair access.  Please also remember to ask the reception Team for an appointment downstairs as the practice does not have a lift. 

Toys and Children's Books

We are sorry to inform you that due to compliance with CQC (Care Quality Commission) guidelines and infection control we will no longer keep toys or children’s books in the waiting or consulting areas at our Surgery. We appreciate our young patients may need to be kept occupied and to prevent boredom we would encourage you to bring a small toy or book to occupy your child when they need to visit the Surgery.

For further information on CQC compliance guidelines please visit:

Practice Newsletter

Please see the link below to read our latest newsletter.  Should you have any ideas of topics you would like to be added please let Lynne Poole, the practice manager know.


Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases, we may summon the police to remove offenders from the practice premises.

(Site updated 24/05/2022)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.