Do It Online

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

AskFirst - Sensely


appointment_1Appointments can be made online (using the AskFirst App or by using the NHS app from your mobile phone). Please remember that an appointment is for ONE person only. If you cannot keep an appointment please inform us as soon as possible so it can be used for another patient. If you want an online appointment (video call) then let us know and the doctor will provide a link to use on the day of the appointment.


Please view our practice policy 



Have you added the NHS app to your mobile phone yet?

NHS app is the latest healthcare smart phone app for patients

Secure sign-up without visiting the surgery

Book appointments on your smartphone, 24/7

Register your children <12 and book for them too

Receive helpful in-app appointment reminders

Cancel unwanted appointments to free up slots

Please click here for more information

The NHS App




If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know.  We operate a practice complaint procedure as part of an NHS complaints system, which meets or exceeds national criteria. See below a leaflet for advice on exactly how and when to complain, along with our form for registering an official complaint with the practice.


Patient Complaints Leaflet  - PALS Croydon Health Services                                      Patient Complaint Form  - To fill out and return to the practice