NHS Health Help Now
An innovative new service is available to help you find the right treatment for health problems, especially when you are not sure what to do or who to contact.
Developed by Medway and Kent GPs, hospital doctors, paramedics and other health professionals, Health Help Now is a free to use web app which can be used on a computer, tablet or smartphone.
Access it online at www.healthhelpnow-nhs.net
Twitter - @NHSHealthHelp / #healthhelpnow
Facebook - https://www.facebook.com/nhshealthhelpnow
For urgent health advice 24 hours a day, or if you don’t have internet access, phone 111.
Health Help Now is a website which has been optimised for use on mobile devices that have internet access. This means it can be used on any smartphone or tablet with an internet browser. Health Help Now can also be accessed via desktop and laptop computers with internet access.
If you require urgent treatment for symptoms which are not listed on Health Help Now, please ring NHS 111.
Health Help Now aims to help people find the right service in Kent and Medway for their health needs, especially when they need medical help fast but it is not a life-threatening emergency.
There are almost 500,000 visits to Accident and Emergency departments (A&E) in Kent and Medway every year.
Forty per cent of them do not result in any treatment.
That does not mean those people are all in the wrong place. It is important for some conditions to be checked in A&E even if no treatment is needed.
But national statistics suggest that between 75,000 and 150,000 of those visits to Kent and Medway A&Es could have been dealt with better by a different NHS service – such as pharmacists, GPs, or minor injuries nurses.
Surveys in Kent and Medway show that between 50 and 70 per cent of patients do not try anywhere else first before going to A&E.
Health Help Now has been developed with input from local GPs, hospital doctors, and other health professionals. It lists common symptoms and offers suggestions for treatment. The one which works best for most people is listed first and the other suggestions follow in order. Health Help Now then links through to local services, and shows whether they are open or closed and their location.
For patients using an alternative to A&E could mean:
- More convenient service
- Little or no time in a waiting room
- Treatment by professionals who are experts in common illnesses and injuries – rather than A&E staff who specialise in emergencies.
- For the NHS this could mean
- Faster treatment for people who are seriously hurt or ill
- Better use of staff and NHS funds
- By using Health Help Now you are helping the NHS save A&E for those who really need it.
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The app has been designed as a way to reduce the number of children and young people who visit A&E but need no treatment.
It has been developed by paediatric consultants and will give parents access to home care plans, as well as primary care and hospital clinical guidelines.
The app contains information about when and how to ask for help, along with what to expect when your child is being assessed.
Android: Search ‘HANDi Paediatric’ on Google Play or https://play.google.com/store/apps/details?id=com.myoxygen.handi.taunton&hl=en_GB
Apple: Search ‘HANDi Paediatric’ on App Store orhttps://itunes.apple.com/gb/app/handi-paediatric/id969445171?mt=8 Devon links to appear in the next two weeks (following Apple approval process)
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