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Tracy Smith the Queenhill Practice Medical Secretaries Story:

So, in these strange times that we are all living in due to COVID-19, I wanted to raise some money for charity and have decided to do a sponsored head shave.

At the moment charities appear to be suffering so I have chosen The Chartwell Children's Cancer Trust, a local charity that raises funds to make improvements to Cancer Care for patients. In particular, funds are needed for the Lily Pad Appeal to create a new, state-of-the-art Children’s Oncology Unit at Croydon University Hospital.

The shave will take place on Thursday 7 May 2020 where I will be given a No. 4 all over. Obviously, this is going to take some getting used to and I may look a little odd for a few months, but bear with. After all, it’s only hair and it grows, I hope!!

Thank you so much for sponsoring me.

Donating through JustGiving is simple, fast and totally secure. Your details are safe with JustGiving - they'll never sell them on or send unwanted emails. Once you donate, they'll send your money directly to the charity. So it's the most efficient way to donate - saving time and cutting costs for the charity.


For patient and staff safety we have made the decision to prevent patients from booking appointments on-line. This is because we need to triage all appointments for any risks associated with infection.

To book appointments please telephone the surgery.



The symptoms of coronavirus are:

  • a cough
  • a high temperature
  • shortness of breath

The symptoms are similar to other illnesses that are much more common, such as cold and flu and it does not necessarily mean you have the illness.

Do not go to a GP surgery, pharmacy or hospital.

NHS 111 has an online coronavirus service that can be accessed at: 

Use this service if:

  • you think you might have coronavirus
  • you've recently been to a country or area with a high risk of coronavirus – For the list of countries please click here
  • you've been in close contact with someone with coronavirus

Information for the public is available at and

Updated: 04.03.2020



If your child is unwell and you need advice from the practice then please contact us as you usually would.  Please do not delay contacting your practice and seeking advice if you and your child need it. During the COVID19 pandemic, don’t come to the practice – contact us first.

Prescribing of over the counter medicines are changing 

please click here to view the patient information leaflet

Changes to the Over the Counter Medicine

From March 2018 the practice has been advised we can no longer prescribe those medicines that are available to purchase from pharmacies and supermarkets.

Mild to Moderate Hay Fever is one of the conditions listed by NHS England for which over the counter items should not be routinely prescribed in General Practice.

Pregabalin and Gabapentin

From the 1st April 2019 Pregabalin and Gabapentin will be reclassified as controlled drug schedule 3 under the Misuse of Drugs regulations 2001, the home office has announced.


GP Appointments after 6.30pm and Saturdays Also Nurse Appointments on Saturdays

The surgery is participating in a scheme located at Parkway Medical Centre New Addington. We are able to book patients into appointments from 18:30-20:00 Monday-Friday and Saturdays 08:00-14:00

Nurses appointments are available on a saturday from 08:00-16:00.

We are only allocated a set amount of these appointments and there is a criteria which we are required to follow before booking these appointments.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines