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Welcome to Queenhill Medical Practice


"We are making the switch"


Why have we upgraded?

There are many reasons why we took the decision to move to the new system, some of the main ones being;

• Improved data security

• Increased capacity

• More user friendly and efficient

• Improved functionality, allowing us to manage your healthcare needs more easily

• Ongoing development not available with our existing system

Please see  EMIS Web Switch poster available for you.  


We would like to inform you, that we have not been effected by the recent cyber attack. We did however follow the correct protocol that we were told by the CCG to close down our systems and NHS mail until further information was gathered.

All services are back to normal, thank you for your patience.

Many thanks


Email Services have been disabled until further notice. 

Please do not email prescriptions or urgent request's, please telephone the surgery. Tel: 0208 651 1141. 

Thank you for your patience. 

Spring Newsletter 2017




Hospitals across England have been hit by a large-scale cyber-attack, the NHS has confirmed, which has locked staff out of their computers and forced many trusts to divert emergency patients.

The IT systems of NHS sites across the country appear to have been simultaneously hit, with a pop-up message demanding a ransom in exchange for access to the PCs. NHS England said it was aware of the problem and would release more details soon


Have you ever wondered why you can’t get an appointment at the surgery, or why you cannot get the appointment you want?

One reason is the number of patients who book appointments, do not turn up and do not cancel their booked appointment

If your appointment is no longer needed telephone the surgery to cancel the appointment so someone else in need can have an appointment

Did you know that this surgery is online for appointment booking and repeat prescriptions? 

Register here :

Or ask the receptionist in surgery for an application form when your are next in, ID will be required

Have better access to your surgery at anytime of the day, wherever you are!

Book and cancel your appointments

Order your prescriptions

View your medical record


The doctors and staff at Queenhill Medical practice in Croydon are proud to offer the highest standard of patient-centred healthcare.  We run many clinics for the management of chronic diseases such as Asthma and Diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu above. Please have a look around and do send us some feedback if you like.




Feeling Unwell, choose WELL;

Please see the link below for detailed information.



Appropriate use of Accident & Emergency departments;

Please see the link below for detailed information.



Queenhill Medical Practice Brochure

Please see the link below for the Practice Brochure giving detailed information on the surgery.

Queenhill Medical Practice Brochure 2016


Disabled Access

There is disabled access via the pathway and the front  door. There is also a fully equipped toilet with wheelchair access.  Please also remember to ask the reception Team for an appointment downstairs as the practice does not have a lift.


 Toys and Children's Books

We are sorry to inform you that due to compliance with CQC (Care Quality Commission) guidelines and infection control we will no longer keep toys or children’s books in the waiting or consulting areas at our Surgery.

We appreciate our young patients may need to be kept occupied and to prevent boredom we would encourage you to bring a small toy or book to occupy your child when they need to visit the Surgery.


For further information on CQC compliance guidelines please visit:


Patient Participation Group    

Next meeting is scheduled for Tuesday 9th May at 6.30pm in the Surgery.

Why not join us?

The group consists of a number of members with a chair and a patient representative now appointed.

We meet regularly to decide ways of making a positive contribution to improve the services and facilities offered by our practice – to you the patient. If you have a little time to spare and are interested in joining our friendly and proactive group then please contact the Practice, further information and online sign up is available on the Patient Group section.

You will find the minutes from our previous meetings and other informative links in our Patient Group section

There is also a notice board in the waiting room where information is available. 


Any comments and suggestions can be sent via the Practice Manager - Mrs Lynne Poole in writing or via email to 

Please watch out for further notices.


Practice Newsletter

Please see the link below to read our latest newsletter.  We will be providing these on a quarterly basis and should you have any ideas of topics you would like to be added please let Lynne Poole, the practice manager know.

Queenhill Medical Practice Newsletter Spring 2017

Newsletter Summer 2016

Queenhill Medical Practice Newsletter Spring 2016


Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.


Online Prescriptions

Important: We are changing the system for ordering repeat prescriptions. Learn More...

(Site updated 25/07/2017)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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