It is a difficult thing to report a concern about a child - it might be something you see or hear that makes you think a child might be being harmed - but the Social Services Department at Croydon would always be happy to discuss it with you.
If you have an urgent concern about a child that needs an immediate response, consider calling 999 and request the appropriate emergency service.
If it is not appropriate to call 999, but you have an urgent safeguarding concern that requires a same day response, you can contact the MASH team in the following ways:
During office hours, Monday to Friday, 9pm to 5pm:
Call the MASH on 0208 255 2888. The referral, if appropriate, will be accepted over the telephone and you will need to follow this up by completing the online referral form within 24 hours.
Out of Hours:
Call our Emergency Duty Team (EDT) on 0208 726 6400. Press 5 for Children’s Services and listen to the message until you hear ‘If your call is an emergency, please wait and your call will be transferred’.
The call operator will take your details and pass the message on to the EDT social worker to respond. This may not be immediately, dependent on other calls into EDT. EDT responds to any urgent child safeguarding concerns that cannot wait until the next working day.
Alternatively, you can report your concerns online at http://www.croydon.gov.uk/healthsocial/families/childproctsafe/childprotect