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Welcome to Queenhill Medical Practice

The doctors and staff at Queenhill Medical practice in Croydon are proud to offer the highest standard of patient-centred healthcare.  We run many clinics for the management of chronic diseases such as Asthma and Diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

As well as providing general practice services for the local population, we have also been a training practice for many years, supporting the professional development of generations of future GPs. Our GP registrars are fully qualified doctors and have a great deal of hospital experience. Their training in the practice generally lasts between 6 – 12 months and is centered on the role of the General Practitioner. They are available for consultations in exactly the same way as the other doctors in the practice and are supported by the practice partners.

In addition to everything you need to know about the practice, you will also find a wealth of health-related information in the menu above. Please have a look around and do send us some feedback if you like.

Bank Holiday Closures


These are the bank holiday dates for 2020

If you need to see a Doctor outside of our normal practice hours


People who live or work in Croydon have access to a wide range of urgent care services including booked appointments within three GP Hubs from 8am to 8pm, seven days a week, 365 days a year if you require medical assistance that cannot wait for you to see your own GP.

To access a Croydon GP Hub, call 111, or visit their website on

Locations of Croydon Hubs and travel information is listed below:
GP HUB CENTRAL CROYDON -  East Croydon Medical Centre, 59 Addiscombe Road, Croydon, Surrey, CR0 6SD

  • 10 minutes drive from nearest A&E department (Croydon University Hospital).
  • Car: Free & Paid Parking Available within 2 minutes walk
  • Tram: 3-minute walk from Lebanon Road Tram Stop
  • Train: 5-minute walk from East Croydon Train Station
  • Bus: Routes 64, 119, 194, 198, 433, 466

GP HUB PURLEY - Purley War Memorial Hospital, 856 Brighton Road,  Purley, Surrey, CR8 2YL

  • 12 minutes drive from nearest A&E department (Croydon University Hospital).
  • Car: Free & Paid Parking Available within 2 minutes walk
  • Train: 6 minutes walk from Purley Train Station
  • Bus: Routes 60, 166, 289, 405, 407, 412, 455 & 466

GP HUB PARKWAY - Parkway Health Centre, Parkway, New Addington,, Croydon, Surrey, CR0 0JA

  • 16 minutes drive from nearest A&E department (Princess Royal University Hospital)
  • Car: Free Parking Available outside
  • Tram: 1-minute walk from New Addington Tramlink
  • Bus: Routes 64, 130, 314, 464, 664



What is the Patient Participation Group?

Why not join us....

The group consists of a number of members with a chair and a patient representative now appointed.

We meet regularly to decide ways of making a positive contribution to improving the services and facilities offered by our practice – to you the patient. If you have a little time to spare and are interested in joining our friendly and proactive group then please contact the Practice, further information and online sign up is available in the Patient Group section.

You will find the minutes from our previous meetings and other informative links in our Patient Group section

There is also a notice board in the waiting room where information is available. 

Any comments and suggestions can be sent via the Practice Manager, Mrs Lynne Poole in writing or via email to 

Please watch out for further notices.

In line with the new GDPR regulations the PPG require consent to use your contact details to send you information advising you of PPG meeting dates, talks of interest dates and the Practice or PPG Newsletters.  If you wish to receive information from the PPG please complete the consent form and email the PPG secretary.

Click here for the Patient Participation Group Sign Up form 2018



Click HERE for the latest NHS information on FLU, including self-help, if & when to see your GP and or contact Accident & Emergency 999


Have you added the new myGP app to your mobile phone yet?

My GP App

myGP™ is the latest healthcare smart phone app for patients

Secure sign-up without visiting the surgery

Book appointments on your smartphone, 24/7

Register your children <12 and book for them too

Receive helpful in-app appointment reminders

Cancel unwanted appointments to free up slots

Please click here for more information

Patient Access

Welcome to online Patient Access

The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface. You can book appointments order repeat prescriptions and view your blood test results online. This service is most useful for PC or laptop users.

Please enquire about Patient Access on your next appointment visit or call us on 0208 651 1141 to request access. To use Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you. 

Already registered for Patient Access? Click here to log on


Appropriate use of Accident & Emergency departments

Please see the link below for detailed information.

Appropriate Use Of Accident & Emergency Guide

Queenhill Medical Practice Brochure

Please see the link below for the Practice Brochure giving detailed information on the surgery 

The Queenhill Medical Practice Brochure

Disabled Access

There is disabled access via the pathway and the front door. There is also a fully equipped toilet with wheelchair access.  Please also remember to ask the reception Team for an appointment downstairs as the practice does not have a lift. 

Toys and Children's Books

We are sorry to inform you that due to compliance with CQC (Care Quality Commission) guidelines and infection control we will no longer keep toys or children’s books in the waiting or consulting areas at our Surgery. We appreciate our young patients may need to be kept occupied and to prevent boredom we would encourage you to bring a small toy or book to occupy your child when they need to visit the Surgery.

For further information on CQC compliance guidelines please visit:

Practice Newsletter

Please see the link below to read our latest newsletter.  Should you have any ideas of topics you would like to be added please let Lynne Poole, the practice manager know.

Queenhill Spring Newsletter 2019

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases, we may summon the police to remove offenders from the practice premises.

(Site updated 06/03/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.