The Queenhill Medical Practice is putting you, the Patient First
How is the Queenhill Medical Practice putting patients first?
We understand that patients frequently experience frustration when attempting to schedule routine appointments, request repeat prescriptions, or inquire about immunisations by making phone calls to the practice. This often involves waiting in lengthy call queues. However, we want to let you know that AskFirst is accessible to patients around the clock, seven days a week, as a convenient alternative.
What has the practice put in place to manage this demand?
Starting from November 2023, our practice has been collaborating with AskFirst to launch a program for Adult Flu, Nurse, HCA, Social Prescriber and First Contact Practitioner (Physio) Bookings.
Features of AskFirst
Did you know that you can book and manage your appointments via the AskFirst App. It is proven to be 5 times quicker than calling the practice. Avoid the telephone queue and download AskFirst: onelink.to/askfirst
We have now made the following appointment types available for booking through the app:
- Cervical Smears
- Child Vaccinations
- Flu Vaccinations
- Travel Vaccinations
- Shingles Vaccinations
- Pneumococcal Vaccinations
- Stitches/ Sutures removal
- Dressings
- NHS Health Checks
- Blood Pressure Checks
- Contraception Checks
- Asthma Reviews
- Blood Tests
- Nurse appointments
Using the app, we provide additional access to both phone and in-person appointments at the SELNASH GP Extended Access Hub based at Farley Road Medical Practice. These are available from Monday to Friday, 4.00pm to 8.00pm. Additionally, the Hub extends its services with the same appointment availability from 9.00am to 5.00pm on Saturdays with Doctors telephone appointments and face to face appointments and practice Nurse appointments.
Additional Information
Social Prescribers connect people with local community activities and services that can help improve their health and wellbeing reducing loneliness. They can help with a number of different non-medical social needs and difficulties. If you believe you could benefit from this assistance, you can schedule these appointments via AskFirst.
You can also utilise the app to send messages to the practice and access a wealth of self-care resources.
Avoid telephone queuing and download AskFirst app for free today. Please click on the following link onelink.to/askfirst.
You can find further information on AskFirst on our website or at www.sensely.com/askfirst .
To request a routine appointment in the next 7 days
How to get started with online appointments:
- use the NHS App (available 24/7) to request an appointment
- use the Ask First App (available 24/7) to request an appointment
- phone us Monday to Friday 8.00am to 6.30pm
- visit the surgery and speak with a receptionist. We are open Monday to Friday 8.00am to 6.30pm
Whichever way you choose to contact us we may offer you a consultation:
- by Telephone
- Face to face at the surgery
- Video Link